Pay how you prefer

Group bookings cover multiple guests across multiple rooms or properties. Because of scale and complexity, payment handling follows a dedicated process separate from individual bookings.

• Non-refundable deposit required — A deposit is required at booking to confirm and lock all rooms for your group. This deposit is non-refundable regardless of cancellation timing.
• Rooms secured for your group — Group-booked rooms are protected from reallocation to other users, as long as payment terms are honoured.
• Balance before or at check-in — The outstanding balance can be paid digitally via any supported method, or settled in cash upon arrival at the property.
• Unpaid balance = full cancellation — If the remaining balance is not paid by the agreed deadline, the entire group booking is cancelled — not a partial reallocation.
• Cancellation windows — Cancellations more than 30 days before check-in may qualify for a partial refund. Within 30 days, bookings are typically non-refundable.
• Date & guest-count changes — Date changes require 60+ days notice. Reducing guest count may forfeit group discounts; increases depend on available capacity.